From single and multiple assignments to catastrophes, we offer claim solutions for insurers throughout the United States. Our extensive resources allow P&C insurers to expand their capabilities during times of disaster without overtaxing their own staffs or systems. We deliver superior quality with minimal cycle time and exceptional customer service. Through Colonial betterments and strategic improvements, we are constantly looking at ways to enhance the customer experience.
Our adjusters have an average of over 12 years of claims experience and a reputation for building strong working relationships with policyholders and within the industry. All our adjusters must have a minimum of three years’ experience and certified in each classification of loss for which they receive assignments. Whether it be homeowners, commercial, auto, flood, earthquake or other type of coverage, Colonial Claims has the experienced and knowledgeable adjusters available to service your needs.
All losses are immediately assigned to an adjuster. Before being submitted to the carrier, every loss is examined by either our home office staff or on-site field supervisors. The file is reviewed for timeliness of insured contact and inspection, accuracy of coverage interpretation and damage assessment. We'll verify that the loss was reviewed with the insured and that an agreed-upon settlement was negotiated.